FREQUENTLY ASKED QUESTIONS
Q:PAYPAL IS NOT LETTING ME CHECKOUT, WHAT SHOULD I DO?
A: Hopefully now that we have the new shopping cart up this will never be a problem again, but in the chance that it does happen and you can’t checkout with a credit card, please shoot us over an email letting us know what you were attempting to order and where you live. We will get back to you ASAP with a total including shipping and try our best to make sure you get everything you intended to order.
Q: DO YOU ACCEPT DEMOS?
A: We are pretty backed up on releases right now, so we aren’t actively seeking out new projects at this time. However, I am always excited to hear new music and if you are willing to wait we might be able to work something out so if you are so inclined send all demos 4304 SE 37th Ave Portland, OR 97202 or email them to us at email@example.com. We do get a high number of demos so we unfortunately do not have time to reply to everyone who sends a demo.
Q: WHY ARE OVERSEAS SHIPPING RATES SO HIGH?
A: Your guess is as good as mine, and trust me I am just as bummed about it as you are. However, because we value our overseas customers so much, we do offer the option of building orders. The larger your order gets the less painful the overseas shipping rates are. How does it work? Real simple. Upon checkout choose “Pick Up” as your shipping option. Your records and invoice will be set aside, and we will continue to do this with any later orders you make. When you are ready to have your package shipped send us an email at firstname.lastname@example.org, and we will get back to you with a total for your shipping. Once we receive the shipping funds your order will be sent out and an email will be sent to you notifying you of its shipment.
Also the overseas shipping calculator is not perfect, and sometimes will determine a value that is higher than your actual shipping (this most often happens with very large orders). In the event this does happen the difference will be refunded to you. IF that is unacceptable please choose pick up as your shipping option and shoot us over an email at email@example.com and we will get back to you promptly with an accurate shipping total.
Q: DO YOU TAKE REQUEST?
A: Yes! If there is a record you want that we don’t carry please let us know. So many records come out in a year and sometimes a few slip through the cracks. If we don’t have something you want please send us an email and we’ll see what we can do.
Q: MY RECORDS SHOWED UP DAMAGED OR WERE LOST IN TRANSIT. WHAT SHOULD I DO?
A: We do our best to pack records securely, and to notify customers of any records that arrive to us with dings, or creases. Sometimes things get damaged or lost in transit. We can’t be held responsible for damage caused by USPS. Insurance on your order is strongly encouraged and can be added upon request.
Q: I RECIEVED MY RECORD(s) AND DECIDED I DON'T LIKE IT (THEM). CAN I GET A REFUND?
A: We don't do refunds on records received. Once they are in your possession the records are yours and no longer our problem. I've got plenty of records I don't like and sometimes you might end up with a few you don't like. Such is the life of a record buyer. Put them in the oven at a low temp and turn them into a cool popcorn bowl.
Q: I PLACED AN ORDER A MONTH AGO AND IT HAS YET TO SHOW UP. WHAT DO I DO?
A: The mail is a strange beast. Sometimes things take a little longer than you think they should. This is especially true with overseas orders. Sometimes they get held up in customs for weeks. Please try and be patient and if things seem long overdue shoot us an email firstname.lastname@example.org and we’ll see if we can get to the bottom of it.